Privacy Policy

Effective Date: July 1, 2025  |  Brown Timber LLC  |  browntimberllc.com

Brown Timber LLC ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

1. Information We Collect

When you contact us, request a quote, or schedule a service through our website, we may collect the following personal information:

• Full Name — to identify you and personalize communication
• Phone Number — to contact you regarding your inquiry or appointment
• Email Address — to send confirmations, follow-ups, or estimates
• Property Address — to assess the location of the requested tree or timber service

2. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

• Responding to service inquiries and scheduling appointments
• Providing estimates for tree removal, trimming, storm cleanup, or walnut timber evaluation
• Communicating regarding job status, confirmations, or rescheduling
• Improving our services and customer experience

We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. How We Store Your Information

Information submitted through our website or scheduling platform may be stored securely within our business systems and third-party scheduling tools (such as Fieldseer). We take reasonable precautions to protect your data from unauthorized access or disclosure.

4. Third-Party Services

Our website uses Fieldseer for online scheduling. When you schedule a service, you may be directed to Fieldseer's platform, which has its own privacy policy. We encourage you to review their policy at fieldseer.com.

5. Cookies & Analytics

Our website may use standard web technologies such as cookies or analytics tools to understand how visitors use our site. This information is collected in aggregate and is not tied to any individual's personal data.

6. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to any legal or business obligations
• Opt out of non-essential communications at any time

7. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.